{"id":450,"date":"2025-10-22T06:58:06","date_gmt":"2025-10-22T06:58:06","guid":{"rendered":"https:\/\/todolylimited.com\/?page_id=450"},"modified":"2025-10-22T06:58:06","modified_gmt":"2025-10-22T06:58:06","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/todolylimited.com\/?page_id=450","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<p><strong>Last updated:<\/strong> October 20, 2025<\/p>\n\n\n\n<p>At <strong>Todoly Limited<\/strong>, we are committed to delivering high-quality software products and services that meet our clients\u2019 needs. However, we understand that there may be situations where a refund is requested. Please read our refund policy carefully to understand the conditions and process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Eligibility for Refund<\/strong><\/h3>\n\n\n\n<p>Refunds are applicable only under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product or service purchased did not perform as described due to a technical issue verified by our support team.<\/li>\n\n\n\n<li>Duplicate payments or accidental multiple purchases.<\/li>\n\n\n\n<li>Service cancellation within the allowed period before major development or customization work has begun.<\/li>\n<\/ul>\n\n\n\n<p>Refunds <strong>do not apply<\/strong> to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom software development projects once work has started.<\/li>\n\n\n\n<li>Completed services or delivered digital products.<\/li>\n\n\n\n<li>Subscription-based services after the first 7 days of activation.<\/li>\n\n\n\n<li>Change-of-mind requests or dissatisfaction not related to product performance.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Refund Request Process<\/strong><\/h3>\n\n\n\n<p>To initiate a refund request, please contact our <strong>support team<\/strong> at info@todolylimited.com with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order or invoice number<\/li>\n\n\n\n<li>Date of purchase<\/li>\n\n\n\n<li>Reason for the refund request<\/li>\n\n\n\n<li>Any supporting documentation (e.g., screenshots or issue reports)<\/li>\n<\/ul>\n\n\n\n<p>Our team will review your request and may contact you for additional information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. 7-Day Hold Period<\/strong><\/h3>\n\n\n\n<p>Once a refund request is approved, it will be <strong>subject to a 7-day hold period<\/strong> before processing.<br>This period allows us to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify product deactivation or account cancellation.<\/li>\n\n\n\n<li>Ensure no further usage or data access occurs.<\/li>\n\n\n\n<li>Confirm all financial and technical conditions are met.<\/li>\n<\/ul>\n\n\n\n<p>After the 7-day hold period, the refund will be processed to your original payment method within <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Non-Refundable Items<\/strong><\/h3>\n\n\n\n<p>Please note that the following are non-refundable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-developed software solutions or integrations.<\/li>\n\n\n\n<li>Consulting, maintenance, or support services already rendered.<\/li>\n\n\n\n<li>Third-party licenses or tools purchased on your behalf.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Contact Us<\/strong><\/h3>\n\n\n\n<p>For any questions or clarification regarding this Refund Policy, please contact us with <a href=\"\/contacts\/\">contact details<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: October 20, 2025 At Todoly Limited, we are committed to delivering high-quality software products and services that meet our clients\u2019 needs. However, we understand that there may be situations where a refund is requested. Please read our refund policy carefully to understand the conditions and process. 1. Eligibility for Refund Refunds are applicable&hellip;&nbsp;<a href=\"https:\/\/todolylimited.com\/?page_id=450\" rel=\"bookmark\"><span class=\"screen-reader-text\">Refund policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-450","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/todolylimited.com\/index.php?rest_route=\/wp\/v2\/pages\/450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/todolylimited.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/todolylimited.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/todolylimited.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/todolylimited.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=450"}],"version-history":[{"count":1,"href":"https:\/\/todolylimited.com\/index.php?rest_route=\/wp\/v2\/pages\/450\/revisions"}],"predecessor-version":[{"id":451,"href":"https:\/\/todolylimited.com\/index.php?rest_route=\/wp\/v2\/pages\/450\/revisions\/451"}],"wp:attachment":[{"href":"https:\/\/todolylimited.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}