Last updated: October 20, 2025
At Todoly Limited, we are committed to delivering high-quality software products and services that meet our clients’ needs. However, we understand that there may be situations where a refund is requested. Please read our refund policy carefully to understand the conditions and process.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
- The product or service purchased did not perform as described due to a technical issue verified by our support team.
- Duplicate payments or accidental multiple purchases.
- Service cancellation within the allowed period before major development or customization work has begun.
Refunds do not apply to:
- Custom software development projects once work has started.
- Completed services or delivered digital products.
- Subscription-based services after the first 7 days of activation.
- Change-of-mind requests or dissatisfaction not related to product performance.
2. Refund Request Process
To initiate a refund request, please contact our support team at info@todolylimited.com with the following details:
- Order or invoice number
- Date of purchase
- Reason for the refund request
- Any supporting documentation (e.g., screenshots or issue reports)
Our team will review your request and may contact you for additional information.
3. 7-Day Hold Period
Once a refund request is approved, it will be subject to a 7-day hold period before processing.
This period allows us to:
- Verify product deactivation or account cancellation.
- Ensure no further usage or data access occurs.
- Confirm all financial and technical conditions are met.
After the 7-day hold period, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
4. Non-Refundable Items
Please note that the following are non-refundable:
- Custom-developed software solutions or integrations.
- Consulting, maintenance, or support services already rendered.
- Third-party licenses or tools purchased on your behalf.
5. Contact Us
For any questions or clarification regarding this Refund Policy, please contact us with contact details.